Privacy Policy

Last updated: March 2026

This Privacy Policy describes how Mycelium Technologies Inc. (“Mycelium”, “we”, “us”, or “our”) collects, uses, and protects personal information when individuals interact with our website or use the My-CLM platform.
This policy applies to:

Visitors of the Mycelium website
Users of the My-CLM platform

1. Information We Collect

We may collect the following types of information.

Information you provide

This may include:

Name
Email address
Company name
Contact details
Information submitted through contact forms or communications

Platform data

Users of the My-CLM platform may submit operational data to the platform, which may include business information or personal data depending on how the platform is used. The types of personal data processed through the platform are determined by the organizations using the platform and not by Mycelium.

When users submit data to the platform on behalf of their organization, Mycelium generally processes such data as a service provider acting on behalf of that organization, which remains responsible for the data submitted to the platform.

Technical information

We may automatically collect technical information including:

IP address
Browser type
Device information
Operating system
Usage data and interaction with the website

2. How We Use Information

We use collected information to:

Operate and maintain the website and platform
Provide services to users
Communicate with users
Respond to inquiries or support requests
Improve platform functionality and performance
Maintain system security
Comply with legal obligations

3. Legal Basis for Processing

Where applicable under data protection laws, we process personal data based on one or more of the following legal bases:

Performance of a contract
Legitimate business interests
Compliance with legal obligations
Consent where required by law

4. Data Sharing and Service Providers

We may share information with trusted service providers that help operate our services.

These may include providers of:

Cloud infrastructure and hosting services
Analytics and website performance tools
Customer relationship management systems used to manage communications with users
Communication and support tools

These service providers process information only on our behalf and in accordance with applicable data protection laws.

5. Cookies and Tracking Technologies

The Mycelium website may use cookies or similar technologies to improve functionality and understand website usage.

These technologies may support:

Website performance and analytics
Visitor behavior analysis
Remembering user preferences

Analytics tools may use cookies or similar technologies to collect information such as IP address, device information, and interaction with website pages. These tools may also collect information about how visitors interact with the website.

Users may configure their browser settings to refuse cookies or notify them when cookies are used.

6. Data Security

Mycelium implements technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration.

Security practices include access controls, secure infrastructure, and monitoring systems designed to maintain the integrity of the platform.

Additional details about our security practices may be available on our Security page.

7. Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill contractual obligations, comply with legal requirements, and resolve disputes.

8. International Data Transfers

Mycelium operates internationally and may process information in countries where our infrastructure providers or service providers operate.

Where required, appropriate safeguards are implemented to protect personal data during such transfers.

9. Individual Rights

Depending on applicable data protection laws, individuals may have rights regarding their personal data, including the right to:

Request access to personal data
Request correction of inaccurate data
Request deletion of personal data
Request restriction of processing

Requests related to personal data may be submitted using the contact information below.

10. Children’s Privacy

The Mycelium website and the My-CLM platform are not intended for individuals under the age of 16.

Mycelium does not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete such information.

11. Changes to This Policy

Mycelium may update this Privacy Policy from time to time.

Updated versions will be posted on the website with the revised effective date.

12. Contact

For questions regarding this Privacy Policy or requests related to personal data:

Mycelium Technologies Inc.

privacy@my-clm.com